FAQ
Frequently Asked Questions
General FAQs
What is Maple Leaf Apothecary?
Maple Leaf Apothecary is an online health and wellness store offering natural herbal remedies, skincare, Korean beauty, and self-care products designed to support everyday well-being.
Who can shop at Maple Leaf Apothecary?
Our products are available to adults, subject to local laws, regulations, and import restrictions in each country or region.
Do I need a prescription to order?
No prescription is required. Our products are non-prescription wellness items intended to support general well-being and are not intended to diagnose, treat, or cure medical conditions.
Product & Quality FAQs
Are your products natural or organic?
Many of our products are made with natural or organic ingredients. Each product page provides detailed information on ingredients, sourcing, and certifications where applicable.
Are your products safe to use daily?
Most products are designed for daily use when taken or used as directed. Individual needs and regulations vary, so we recommend reviewing product labels carefully and consulting a qualified healthcare professional before use.
Do your products contain allergens?
Some products may contain common allergens. Full ingredient lists and allergen information are displayed on each product page so you can review them before purchasing.
Usage & Health FAQs
Can I take your products with my current medications?
We cannot provide medical advice. Always consult your doctor or a qualified healthcare professional before starting any new supplement or wellness product, especially if you are taking medications, are pregnant or breastfeeding, or have a medical condition.
Are these products a replacement for my prescribed treatment?
No. Our products are meant to support general wellness and are not a substitute for professional medical treatment, diagnosis, or prescribed medication.
Shipping & Delivery
Where do you ship?
We currently ship to Canada and the United States. Shipping availability to other regions may change over time; please check at checkout to see if we currently ship to your location.
How long does shipping take?
Shipping times vary depending on the product and destination. Many orders arrive within 3–14 business days. Estimated delivery timeframes will be shown at checkout.
How much does shipping cost?
There is free shipping on all orders to USA and Canada.
Returns & Refunds
What is your return policy?
We do not offer exchanges. Only Korean skincare and cosmetic products that are unused, unopened, and in their original packaging are eligible for return within 7 days of delivery. For these Korean beauty returns, the customer pays return shipping and a 10% restocking fee applies. All other items are final sale unless there is an error on our part (for example, your order arrives damaged, defective, or incorrect).
Who pays for return shipping?
For change-of-mind returns on Korean skincare and cosmetics, the customer pays for return shipping and a 10% restocking fee is deducted from the refund. When there is an error on our part (such as damage, defect, wrong or missing item) and a return is required, Maple Leaf Apothecary covers the cost of return shipping. No return shipping fee is deducted from your refund in cases where the error is on our side.
How do I request a return or refund?
If you need to request a return for eligible Korean skincare or cosmetics, or if there is an issue with your order, please email us at support@mapleleafapothecary.ca with your order number, the item(s) in question, and a brief description of the issue. For damaged or incorrect items, please also include clear photos of the outer box, shipping label, and the product(s) received. We’ll review your request and let you know the next steps and whether a return is required.
Do you offer exchanges?
No, we don’t offer exchanges. If you’d like a different product, shade, or size, you will need to place a new order. In limited cases, eligible Korean skincare and cosmetic items can be returned for a refund within 14 days if they are unused, unopened, and in their original packaging.
Orders & Payments
What payment methods do you accept?
We accept major credit cards and other secure payment methods shown at checkout. Available options may vary by region.
Can I change or cancel my order after it has been placed?
We begin processing orders quickly, so changes or cancellations may not always be possible once an order is placed. If you need to make a change, please contact us at support@mapleleafapothecary.ca as soon as possible with your order number, and we will do our best to help.
Will I be charged customs or import fees?
Depending on your location, your order may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check your local regulations for more information.
Need More Help?
If you have a question that isn’t covered here, please contact us at support@mapleleafapothecary.ca and we’ll be happy to assist you.