Privacy policy

Last updated: February 14, 2026

At Maple Leaf Apothecary, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website (the “Site”). Please read this policy carefully. By using our Site, you agree to the practices described below.

1. Information We Collect

When you visit or interact with our Site, we may collect the following types of information:

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely by third-party payment processors)

   

  We collect your phone number with your explicit consent to provide you with text message-based marketing and notifications.

Order & Transaction Information

• Products purchased
• Order history
• Payment confirmation and fulfillment details

Automatically Collected Information

When you browse our Site, we may automatically collect:

• IP address
• Browser type and device information
• Pages viewed and time spent on the Site
• Referring URLs and cookies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about purchases, updates, or customer support
• Improve our website, products, and customer experience 
• Send you promotional emails and text messages (with your consent, you may opt out at any time)

Prevent fraud and maintain the security of our Site

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including:

• Payment processors
• Shipping and fulfillment partners
• Website hosting and analytics providers
• Email and marketing service providers

These third parties are required to keep your information confidential and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

Maple Leaf Apothecary's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

We use cookies and similar technologies to:

• Enable Site functionality
• Remember your preferences
• Analyze website traffic and performance

You can control or disable cookies through your browser settings, but doing so may affect certain features of the Site.

5. Email Communications

If you subscribe to our mailing list or make a purchase, we may send you:

• Order confirmations and shipping updates
• Promotional emails or wellness tips

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.

6. SMS Marketing

By providing your phone number and opting in to our SMS marketing program, you consent to receive recurring automated marketing text messages from us about our products and services. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) in one of our messages.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to safeguard your data.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of your personal data
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.

10. Children’s Privacy

Maple Leaf Apothecary does not knowingly collect personal information from children under the age of 16. If we become aware that such information has been collected, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Maple Leaf Apothecary
Email: info@mapleleafapothecary.ca
Website: https://mapleleafapothecary.ca